The Galaxy S6 and S6 edge are the newest devices from the Korean manufacturer, but, like the Galaxy S5, Galaxy S4, and all other devices before them, will need repair at some point. As much as consumers love their smartphones, drops and bumps are an inevitable and unavoidable part of the daily experience.
Samsung Electronics Malaysia has decided to help Malaysian consumers by offering a “personalised pick-up service,” according to Lowyat. Consumers who don’t have a repair center nearby can call the designated number and arrange for their device(s) to be picked up and taken in for repair. A seven-point inspection check will be required in order for your device to be repaired, and the company will test battery life, Wi-Fi, and other factors before agreeing to fix your device.
The additional year of extended warranty offered by Senheng Malaysia should come in handy for a few privileged customers, but the Samsung Malaysia’s new pick-up service will make good use of the 1-year manufacturer warranty guaranteed by the company.
The repairs required for the Galaxy S6 and S6 edge will be free for GS6/S6 edge owners for the first year (or second year, if you’re the lucky recipient of the extended warranty), but any repairs needed after the warranty expiration will require an out-of-pocket cost.
Samsung’s going out of its way to meet customers where they are, but, then and again, isn’t this a part of every winning strategy in consumer electronics?